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• Create Date 24/01/2025
• Last Updated 24/01/2025

Complaints Module for ZiscoERP

Description
The Complaints Module for ZiscoERP is a specialized component designed to help organizations effectively manage and address customer complaints and issues. It streamlines the process of receiving, tracking, and resolving customer complaints, ultimately leading to improved customer satisfaction and operational efficiency. Here is a list of key features provided by the Complaints Module:

Customer Complaint Tracking
User-Friendly Interface
Complaint Registration
Complaint Categorization
Complaint Severity Levels
Real-time Complaint Entry
Customer Information Retrieval
Attachments and Documentation
Complaint Assignment
Escalation Workflow
Complaint Status Updates
Internal Notifications
Multilingual Support
Complaint Prioritization
Customizable Templates
Resolution Notes
Complaint History and Tracking
SLA (Service Level Agreement) Monitoring
Automated Acknowledgment
Investigation and Resolution
Case Management
Complaint Ownership
Reporting and Analytics
Customer Feedback Capture
Root Cause Analysis
Escalation Alerts
Customer Communication Log
Multichannel Complaint Submission
User Permissions and Roles
Complaint Closure
Mobile App Compatibility
Complaint Resolution Time Tracking
Audit Trail
Performance Metrics
Complaint Analysis Reports
Complaint Dashboard
Complaint Follow-up
Customer Satisfaction Surveys
Knowledge Base Integration
Complaint Trends Analysis
Complaint Insights and Analytics
Knowledge Sharing
User Training and Documentation
Complaint Escalation Path
Complaint Data Security
Complaint Prioritization Rules
Complaint SLA Management
Complaint Data Archiving
Custom Complaint Forms