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- Create Date 24/01/2025
- Last Updated 24/01/2025
Active eCommerce Chat & Support App for Support Board
Description
Active eCommerce Chat & Support App for Support Board is a powerful tool that enhances the support capabilities of your e-commerce platform. With a range of features designed to improve customer communication and satisfaction, this app is a valuable addition to your online business. Here is a list of some of its key features:
Real-time Chat Support
Multi-agent Support
Chat History
User-Friendly Interface
Customizable Chat Widget
Automated Messages
Offline Message Form
Canned Responses
File and Image Sharing
Customer Information Retrieval
Agent Availability Status
Visitor Tracking
Typing Indicator
Customizable Chat Greetings
Email Notifications
Ticketing System Integration
User Authentication
GDPR Compliance
API Integration
Multi-language Support
Responsive Design
Sound Notifications
SSL Encryption
Message Delivery Status
Comprehensive Reporting and Analytics
Agent Performance Monitoring
Customer Feedback Collection
Knowledge Base Integration
Chatbot Integration
Social Media Integration
Integration with e-commerce Platform
Role-Based Access Control
Customizable Branding
Proactive Chat Invitations
Mobile App Support
In-App Messaging
User Profiles
Ticket Escalation
Chat Transfer
Emoticons and Stickers
These features make Active eCommerce Chat & Support App for Support Board an indispensable tool for e-commerce businesses looking to provide excellent customer support, streamline communication, and boost customer satisfaction.
