- Version [version]
- Download [download_count]
- File Size 0.00 KB
- File Count 1
- Create Date 24/01/2025
- Last Updated 24/01/2025
Ticksify – Customer Support Software for Freelancers and SMBs
Description
Delivering exceptional customer support is a cornerstone for freelancers and small to medium-sized businesses (SMBs). “Ticksify” offers a dedicated customer support software tailored to meet the unique needs of freelancers and SMBs. This list showcases a diverse range of features provided by “Ticksify,” enabling efficient customer engagement and issue resolution.
Feature List:
Ticket Management:
Multi-Channel Support:
Email Integration:
Live Chat Integration:
Ticket Prioritization:
Customizable Ticket Categories:
Automated Ticket Assignment:
Agent Collision Avoidance:
Ticket Status Tracking:
SLA (Service Level Agreement) Management:
Knowledge Base Integration:
Self-Service Portal:
Ticket Merge and Split:
Agent Performance Metrics:
Agent Collaboration Tools:
Internal Notes and Communication:
Customizable Ticket Forms:
Ticket Automation Workflows:
Canned Responses and Macros:
Escalation Rules and Notifications:
Customizable Ticket Views:
Custom Fields and Attributes:
Customer Interaction History:
Ticket Tagging and Labeling:
SLA Breach Alerts:
Customizable Reporting and Analytics:
Dashboard for Performance Monitoring:
Customer Feedback Collection:
Survey and NPS Integration:
Ticket Queues and Routing:
Multi-Language Support:
Ticket Privacy and Confidentiality Controls:
Mobile App Access:
Agent Availability and Scheduling:
Multi-Tier Support Hierarchy:
Agent Knowledge Base Access:
Real-Time Chat Translation:
Integration with CRMs:
Integration with E-commerce Platforms:
Social Media Ticket Integration:
Automated Response Time Tracking:
Customizable Email Notifications:
Time Tracking and Billing Integration:
Service Request Management:
Ticket Customization and Branding:
API Integration for Extensibility:
Feedback Loop Integration:
Customizable User Roles and Permissions:
Integration with Communication Tools:
Dedicated Customer Support:
“Ticksify” empowers freelancers and SMBs with a feature-rich customer support software that enables efficient ticket management, multi-channel engagement, and insightful analytics. With a focus on personalized customer interactions and streamlined workflows, the platform ensures businesses can deliver top-notch support to their clients.
