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• Create Date 01/02/2025
• Last Updated 01/02/2025

Ticsus Ticket Support System

Description

Ticsus Ticket Support System is a comprehensive solution designed to streamline customer support and ticket management processes. Here are the key features provided by Ticsus Ticket Support System:

Ticket Creation and Management
Customer Inquiry Tracking
Multi-channel Support (Email, Chat, Phone)
Ticket Assignment and Routing
Prioritization of Tickets
Automated Ticket Responses
Knowledge Base Integration
Customizable Ticket Forms
Ticket Status Tracking (Open, Pending, Closed)
Ticket Escalation Procedures
Agent Performance Monitoring
SLA (Service Level Agreement) Management
Ticket Tagging and Categorization
Internal Notes and Collaboration
Reporting and Analytics Tools
Customer Satisfaction Surveys
Integration with CRM Systems
Customizable Email Notifications
Mobile Access and App Support
GDPR Compliance Features
Data Security and Encryption Measures
API for Integration with Third-party Apps
Custom Branding and White-labeling Options
24/7 Customer Support and Training Services
Regular Software Updates and Maintenance