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- Create Date 25/01/2025
- Last Updated 25/01/2025
WooCommerce Freshdesk
Description
WooCommerce Freshdesk is a WordPress plugin that integrates the Freshdesk support system with WooCommerce, allowing customers to submit support tickets directly from the store. Here are some of the key features of WooCommerce Freshdesk:
Freshdesk integration
Support ticket submission from the store
Customizable ticket submission form
Option to assign tickets to specific support agents
Option to add tags to tickets
Option to add order information to tickets
Option to add customer information to tickets
Option to add product information to tickets
Option to add attachments to tickets
Ticket status tracking
Email notification for new tickets
Email notification for ticket updates
Option to view and manage tickets from the WordPress dashboard
Option to view and manage tickets from the Freshdesk dashboard
Option to add support ticket link to customer account page
Option to add support ticket link to order confirmation page
Option to add support ticket link to order email notification
Customizable email templates
Customizable ticket fields
Customizable ticket statuses
Customizable ticket priorities.
Overall, WooCommerce Freshdesk is a highly functional plugin that can help streamline customer support for WooCommerce stores by integrating with the Freshdesk support system.
